Frequently Asked Questions (FAQ)
Have questions? We’ve got answers.
Find answers to the most common questions about our training packages, payments, certificates, course access, and technical support.
Can’t find what you’re looking for? Contact us and we’ll be happy to help.
Who are these training courses designed for?
Our courses are suitable for:
- Protection Engineers
- Commissioning Engineers
- Substation Automation Engineers
- SCADA Engineers
- Power System Engineers
- Utility and EPC Engineers
Do I need prior experience?
It depends on the course.
Beginner courses start from the fundamentals, while advanced courses (such as SIPROTEC 5 7SA8, SIPROTEC 5 7UT) assume you have basic knowledge of power system protection, and DIGSI 5. Prerequisites are mentioned on each course page.
Are the courses self-paced?
Yes.
All training packages are self-paced, allowing you to learn anytime and from anywhere.
How long do I have access?
You receive lifetime access, including future updates to the course at no additional cost.
Can I watch the courses on mobile devices?
Yes. It works on Mobile phones, Tablet, Desktop. Check the sample lessons on each course to see the format.
How do I enroll?
Simply:
- Choose your course.
- Add it to your cart.
- Complete the payment.
- Access the course immediately from your Learning Dashboard.
Can I receive an invoice?
Yes.
An invoice is generated after your purchase. You can download it from my account and my order section.
Where can I access my purchased courses?
After payment, log in to your account and open the Learning Dashboard to access all your enrolled courses.
I purchased a course but cannot access it.
Please try:
- Refreshing your browser.
- Checking that you are using the same email address used during purchase.
If the issue continues, contact our support team.
Can I download the videos?
No.
Videos are streamed online to protect the course content. However, downloadable resources such as PDFs, templates, and files are available where applicable.
Are the courses updated?
Yes. Many courses receive regular updates as new topics, software versions, and practical examples become available.
Our training packages are regularly expanded with:
👉 New video lessons
👉 Updated software versions
👉 Additional practical examples
👉 Engineering case studies
👉 Downloadable resources
One enrollment gives you access to future course updates at no additional cost.
Will I receive a certificate?
Yes.
A Certificate of Completion is available after successfully completing the course requirements and quiz.
Do I need to pass the quiz?
Some courses require passing the quiz before the certificate becomes available.
Are future updates included?
Yes.
Whenever we add new lessons or improve the course, your access is automatically updated at no additional cost.
How can I stay informed about updates?
Join our WhatsApp Updates group to receive announcements about:
- New courses
- Course updates
- Discounts
- Live online training
- Face-to-face training schedules
- Technical articles
- Free resources
Join our WhatsApp Community: https://elec-engg.com/updates/
Can I ask questions during the course?
Yes.
If you have technical questions related to the course content, you can contact us for support.
Do you provide customized corporate training?
Yes.
We provide customized training for:
- Utilities
- EPC companies
- Industrial plants
- Universities
- Engineering organizations
Training can be delivered:
- Online
- On-site
- Customized to your requirements
Do you provide consulting services?
Yes.
We also provide technical consulting and engineering support in:
- Protection relay settings
- IEC 61850
- Substation Automation Systems
- Relay testing & commissioning
- Power system studies
Still have questions?
We’re here to help.
📧 Contact us through our Contact page, or join our WhatsApp Updates group for the latest announcements and support.
The only thing we ask of you is to give it a try, there is a lot to learn!
